Returns & Refund
Terms and Conditions
Successful pick-up of the product is subject to the following conditions being met:
Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies, and accessories) should be returned.
The product should be unused, undamaged and in original condition without any stains, scratches, tears or holes
We only accept returns, if the item is bought from our website www.neelamappliances.com and is received by you in damaged condition. Return of the product bought from any other website will not be considered. The item should be returned to us within 7 days from the delivery if it's in broken condition or a wrong product received. We will send you a new replacement unit as soon as we receive the returned package.
In case of any kind of manufacturing defect in the item will need to be taken to the nearest service station.
When you return your product, just mention the reason for return, put the item and the note with the order number into a secure package.
Return Policy
- Products that are not opened and/or unused will be accepted.
- Only defective/damaged products will be accepted.
- Product must be returned along with all accessories.
Customer will have to bear the shipping charges for the replaced product.
FAQs for Returns & Exchange
Can I return or get a refund on a Neelam Haus order?
We strictly accept returns, refunds, and exchanges only for manufacturing defects, shipping damage, or missing accessories. Returns will not be accepted for change of mind, personal preference, or any reason other than a manufacturing defect, shipping damage, or missing accessories.
What is the return/ exchange window?
You can request a return within 7 days of the product delivery by sending an email to mail@neelamsteel.com. Please ensure the product is unused and is in its original packaging.
How do I initiate a return/ refund/ exchange in case of a manufacturing defect?
To initiate a return/ refund/ exchange, contact us at mail@neelamsteel.com within 7 days of delivery. Your request must include your order ID, a video of the parcel being opened, and clear photographs of the defect or damage. The product must be in its original packaging with all parts intact. Requests that do not meet these conditions will not be entertained.
How long does a refund take, and how is it issued?
Refunds are processed within 5-7 business days of us receiving the returned item and will be credited to your original payment method.
Does this policy apply to orders placed on Amazon or other platforms?
No. This policy applies exclusively to orders placed directly on https://neelamsteel.com/. For orders placed on external platforms or retailers, please follow the respective platform’s/ retailer’s return process.
Can I get a replacement part instead of returning the whole product?
- For select products, we can arrange a replacement part — such as a lid or seal — instead of returning the entire item. Contact us at mail@neelamsteel.com with your order details to check eligibility.
