Returns & Refund

Terms and Conditions

Successful pick-up of the product is subject to the following conditions being met:

Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies, and accessories) should be returned.

The product should be unused, undamaged and in original condition without any stains, scratches, tears or holes

We only accept returns, if the item is bought from our website www.neelamappliances.com and is received by you in damaged condition. Return of the product bought from any other website will not be considered. The item should be returned to us within 7 days from the delivery if it's in broken condition or a wrong product received. We will send you a new replacement unit as soon as we receive the returned package.

In case of any kind of manufacturing defect in the item will need to be taken to the nearest service station.

When you return your product, just mention the reason for return, put the item and the note with the order number into a secure package.

Return Policy

  • Products that are not opened and/or unused will be accepted.
  • Only defective/damaged products will be accepted.
  • Product must be returned along with all accessories.

Customer will have to bear the shipping charges for the replaced product.

FAQs for Returns & Exchange 

Is Cash on Delivery (COD) available?

Cash on Delivery is [available / not available] on Neelam Haus [for orders up to ₹X / across India].

Can I modify the shipping address after placing my order?

Yes, you can update your shipping address within [X hours] of placing the order by [mention process here]. Once the order has been dispatched, address changes are no longer possible

How can I track my order?

Once your order is shipped, you'll receive a tracking link via [SMS/ email/ WhatsApp] to follow its journey in real time.

How do I cancel an order I've already placed?

You can cancel your order within [X hours] of placing it via [mention process here]. Orders that have already been [shipped/ dispatched] cannot be cancelled.

My money was deducted, but the order status says "Failed" — what do I do?

If your payment was deducted but the order shows as failed, the amount is usually refunded within [X business days] automatically. If it isn't credited, reach out to us at [contact detail] with your order or transaction ID.