Shipping policy

Thank you for visiting and shopping at Neelam Stainless Steel LTD. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

  • All orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Neelam Stainless Steel LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Neelam Stainless Steel LTD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

FAQs for Shipping & Tracking

How do I return a product?


You can request a return within [X days] of delivery via [mention process — app/ website/ support]. Once approved, [pickup/ self-ship] will be arranged.

What is the return/ exchange window for Neelam Haus orders?


You can return or exchange your order within [X days] of delivery, provided the product is unused and in its original packaging.

How long does a refund take, and how is it issued?


Refunds are processed within [X business days] of us receiving the returned item, credited to your [original payment method/ bank account/ wallet].

What should I do if I receive a damaged, defective, or wrong item?


Contact us within [X days] of delivery at [contact detail/ process], and we'll arrange a [replacement/ refund] at no extra cost.

Can I get a replacement part instead of returning the whole product?


For select products, you can request just the replacement part (such as a lid or seal) instead of returning the entire item. [Confirm which product lines this applies to.]